This Privacy Policy explains how we collect, use, store, and protect personal data when users access, browse, or use this website and related services. This policy applies to all users, regardless of their country or region.
Policy scope
This Privacy Policy applies to personal data processing activities carried out when users access, browse, or use this website and related services. It applies to all users, regardless of their country or region.
Data controller and contact information
This website acts as the data controller responsible for determining the purposes and means of processing personal data. We manage and process data in accordance with applicable data protection laws. Users may contact us through the communication channels provided on this website regarding privacy-related inquiries, data access requests, or the exercise of their rights.
Information we collect
During the use of this website, we may collect the following types of information:
Device information, such as IP address, browser type, and operating system;
Usage data, such as access time, page browsing history, and click behavior;
Order-related information, such as shipping details, contact information, and transaction status;
Customer service communication records, such as inquiries and messages voluntarily submitted by users.
This information is collected to support order processing, service provision, and basic website functionality.
Cookies and tracking technologies
This website uses cookies and similar technologies for functionality, analytics, and performance optimization.
Cookie types may include essential cookies, functional cookies, analytics cookies, and, where applicable, marketing cookies. Users may manage or disable cookies through their browser settings; however, certain features may not function properly if cookies are disabled.
With user consent, third-party analytics or advertising providers may use cookies for statistical analysis and performance measurement.
How we use information
We use collected information for the following purposes:
Processing orders and fulfilling services;
Providing customer support and after-sales services;
Maintaining website security and system stability;
Analyzing data to improve user experience and business operations;
Conducting marketing and promotional activities where consent has been obtained.
Information sharing and third-party services
Where necessary, we may share information with the following types of service providers:
Payment processing providers;
Logistics and delivery carriers;
Cloud service and IT infrastructure providers;
Data analytics and advertising technology providers.
These third parties process data only to the extent required to perform their services and are subject to their own privacy policies. We do not sell users’ personal data.
Data storage and retention period
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected.
Order and transaction data may be retained for a certain period due to tax, financial, and compliance requirements.
Customer service and communication records are retained for a reasonable period to support service quality and issue resolution.
Data that is no longer required will be securely deleted or anonymized.
International data transfers
Due to the nature of our operations, user data may be transferred to and stored in servers or service providers located outside the user’s country or region.
During cross-border data transfers, we apply appropriate technical and organizational measures to ensure data security and compliance, including the use of standard contractual clauses where applicable.
User rights
Under applicable data protection laws, users may have the following rights:
Access to their personal data;
Correction of inaccurate or incomplete data;
Request deletion of personal data;
Restriction or objection to certain processing activities;
Withdrawal of previously given consent;
Data portability where applicable;
The right to lodge a complaint with a relevant data protection authority.
Users may exercise these rights through the contact channels provided on this website.
Data security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, use, or disclosure. These measures include access controls, encrypted transmission, and secure storage mechanisms.
However, no method of transmission over the internet or electronic storage is completely secure.
Third-party links
This website may contain links to third-party websites. These websites are operated independently and are not covered by this Privacy Policy. We are not responsible for their content or privacy practices.
Policy updates
This Privacy Policy may be updated in response to legal, technical, or business changes. The updated version will take effect once published on this page. Users are encouraged to review it periodically.
Contact information
If you have any questions regarding this Privacy Policy, data processing practices, or the exercise of your rights, you may contact us through the communication channels provided on this website. We will provide appropriate assistance and respond in accordance with applicable laws and the specific circumstances.
Address: 5859 Hil Mar Dr, District Heights, MD 20747, US
Phone: +1 (301) 283-7404
Email: customer@herbalvillaeu.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Standard Time, EST)