Terms of service

Introduction and Scope

These Terms of Service apply to all access, browsing, and purchasing activities conducted on this website, as well as the use of related services. This website is operated and maintained by the service provider. By accessing or using this website, users acknowledge that they have read, understood, and agreed to be bound by these terms. These Terms constitute a legally binding agreement between the user and the service provider.

Acceptance of Service and Contract Formation

By placing an order through this website, the user makes an offer to purchase. Once the order is confirmed and enters the processing stage, a contractual relationship is formed between both parties.

The service provider reserves the right to refuse, cancel, or limit any order within a reasonable scope, including but not limited to cases such as insufficient inventory, system errors, suspected fraudulent activity, or incomplete information. Order confirmation shall not be regarded as a final guarantee of delivery, as fulfillment depends on inventory availability, logistics conditions, and other operational factors.

User Accounts and Responsibility

Users must ensure that all information provided during registration or use of the account is accurate, complete, and up to date. Users are responsible for maintaining the accuracy of their information to ensure successful order fulfillment.

Account credentials and login security are the sole responsibility of the user. Any activity conducted through the account, whether authorized or not, remains the responsibility of the account holder.

Users are not permitted to transfer, share, or otherwise allow third-party access to their accounts. The service provider reserves the right to suspend or terminate account access when necessary to maintain system security and transactional integrity.

Product, Inventory, and Pricing

All product information, images, and prices displayed on the website are subject to the actual on-page presentation. Product prices may be adjusted based on operational requirements without prior notice.

Inventory information may be subject to real-time updates or system discrepancies. In certain cases, an order may be canceled or adjusted due to stock unavailability. The service provider reserves the right to modify or cancel such orders and will provide reasonable notification where applicable.

Orders and Payment

After placing an order, users are required to complete payment according to the instructions provided on the website. Once payment is successfully completed, the order enters the processing stage.

Payment services are provided by third-party payment providers. The service provider does not directly control the performance or operation of these payment systems. Any delays or issues arising from banks or payment providers shall be handled in accordance with their respective policies.

Shipping Policy

Order fulfillment and delivery services are governed by the Shipping Policy.

Orders are typically processed within 1–3 business days, including order confirmation, warehouse sorting, and logistics handover.

Shipping fees are calculated in accordance with the order total and the Shipping Policy, and will be displayed at checkout.

The estimated transit time is 5–10 business days. Actual delivery time may vary depending on destination, customs clearance, and carrier operations.

Delivery scope, carrier selection, tracking methods, and delivery conditions are all governed by the Shipping Policy.

Order Cancellation Policy

Order cancellation and refund processing are governed by the Order Cancellation Policy.

Orders are typically entered into processing within 1–3 business days, depending on warehouse and logistics conditions.

Eligible refunds are generally processed within 1–5 business days after approval; however, actual arrival time may vary depending on payment providers or banking systems.

Eligibility criteria, request procedures, and special handling cases are defined in the Order Cancellation Policy.

Return & Exchange Policy

Returns and exchanges are governed by the Return & Exchange Policy.

Requests must be submitted within 30 days after delivery and must include relevant order details and supporting evidence.

Returned items will be processed after warehouse receipt, inspection, and quality verification.

Refunds are typically processed within 1–5 business days after approval. Exchange orders are generally reshipped within 1–3 business days after verification.

Return conditions, shipping responsibility allocation, return label requirements, and detailed procedures are defined in the Return & Exchange Policy.

Dispute Resolution and Governing Law

These Terms are governed by and construed in accordance with the applicable laws and regulations of the jurisdiction in which the operating entity is established.

In the event of any dispute arising from these Terms or related transactions, both parties shall first seek resolution through amicable negotiation. If no resolution is reached, the matter may be submitted to a competent court of jurisdiction.

Privacy and Data Protection

The handling of personal data in connection with the use of this website is governed by the Privacy Policy.

We process user data in accordance with applicable data protection laws, including GDPR principles where applicable, for purposes such as order fulfillment, customer support, and necessary operational analysis.

Intellectual Property

All content on this website, including but not limited to text, images, designs, logos, and system elements, is protected by applicable intellectual property laws.

No individual or entity may copy, reproduce, distribute, or use any content for commercial purposes without prior written authorization.

Limitation of Liability

To the maximum extent permitted by law, the service provider shall not be liable for any indirect damages arising from the use or inability to use this website, including but not limited to data loss, loss of profits, or business interruption.

For delays or issues caused by third-party services such as payment providers or logistics carriers, the service provider will provide reasonable assistance but shall not be held responsible for matters beyond its control.

Force Majeure

The service provider shall not be held liable for any failure or delay in performance resulting from force majeure events, including but not limited to natural disasters, war, government actions, network failures, or logistics disruptions. Reasonable efforts will be made to minimize the impact of such events.

Amendments to Terms

The service provider reserves the right to update these Terms based on business or legal requirements. Updated versions will take effect once published on this page. Continued use of the website constitutes acceptance of the updated Terms.

Severability and Waiver

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Failure or delay by the service provider to exercise any right shall not constitute a waiver of that right.

Contact Information

If users have any questions regarding these Terms of Service or related services, they may contact us through the contact details provided on this website. We will provide reasonable support and responses where applicable.

Address: 5859 Hil Mar Dr, District Heights, MD 20747, US
Phone: +1 (301) 283-7404
Email: customer@herbalvillaeu.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Standard Time, EST)